Overview

At Mujahid Pharmacy, we do not offer refunds or returns on any products. Customers are responsible for checking the product and order details before making a purchase. If a mistake occurs due to our error, we will process a refund or return accordingly.

Eligibility for Refund or Return

A refund or return will only be accepted in the following cases:

• The incorrect product was delivered.
• The product is damaged upon arrival due to our mistake.
• The order details do not match the received product.

To request a return or refund, customers must provide proof of purchase and photographic evidence of the issue. The request must be submitted within 7 days of receiving the product.

Non-Returnable Items

The following items cannot be returned or refunded:

• Perishable goods such as food, supplements, or medicines.
• Personal care and hygiene products.
• Items damaged due to customer mishandling.
• Products that have been used or opened.

Refund Process

If a refund is approved due to an error on our part, the refund will be processed via the original payment method within 7-14 business days.

If you haven’t received your refund within the stated timeframe, please:

1. Check your bank account.
2. Contact your credit card provider, as processing times may vary.
3. Contact your bank for additional delays.
4. If you still have not received your refund, contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged due to our mistake. To request an exchange, email us at {email address} with the details and proof of the issue.

Shipping Returns

If a return is approved, customers must return the product to the provided address. Return shipping costs will be the customer’s responsibility unless the return is due to our error.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items without tracking proof.

Need Help?

For any questions regarding refunds and returns, please contact us at {email address}.